TERMS AND CONDITIONS
Before using the website you are advised to carefully read the following Terms and Conditions. Terms and Conditions havebeen prepared in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for e-commerce.
With the use of this website www.erija.si the user accepts and agrees to all provisions of these Terms and Conditions. The provider reserves the right to change website conditions.
– In person with cash or credit card
– By PayPal online payment system
– Payment of invoice on the provider’s bank account
Received payment is a precondition to making a purchase.
The prices on the website are shown in the description of each product and are valid for the time of purchase and do not have a predetermined time of validity, nor do they include delivery. Prices are in Euros, inclusive of VAT.
LOG IN AND PURCHASE
The user can do the purchase as a registered user or as a guest. Folowing personal data is necessary for for the successfulexecution of the contract and delivery of products: name, address, email address, contact phone number.
1) Order is in queue / preparation / accepted
After the order has been placed the customer is notified by email that the order has been accepted to the queue. At this step, the customer can within one hour still cancelthe order.
2) Order is confirmed
The provider confirmes or rejects the order according to the availability of the ordered products. From that moment on all prices and other terms and conditions are fixed and valid for both the provider and the user.
3) Order is shipped
WARANTY AND COMPLAINTS
Costumers satisfaction is very important in Erija, so we guarantee for our products to be unique and good quality. Because of the variable offer of season flowers our products can slightly differ from the photo on the website. Please inform us of all complaints and concerns via mail or phone and we will try our best to solve the situation.
If the delivered product is damaged or mayorly different from the product that is advertised on the web page, then the costumer is entitled to a new product or a refund. Refund or a replacement is possible within 24 hours from the delivery in the shop Cvetličarna Erija, Savska cesta 10, 1000 Ljubljana.
Warranty does not apply in case of events that are not under our influence (weather, natural disasters, wrong adress, traffic accidents..).
Online florist Erija uses apropriate tehnological and system means to protect transmission and storage of users personal and purchase data.
PROTECTION OF PERSONAL DATA
Online florist Erija is comited to permanent safekeeping of all personal user data. Data will be used only for the ordering, payment, delivering and other basic needed communication. User data will not go to unauthorised hands. Safekeeping of user data is also a user responsibillity (security of username and password)
All the content of www.erija.si, (text, graphic, foto and other) is protected by author rights laws and can not be copied, used or multiplied without the permission of the owner.